Return and Refund Policy

ONETEES Women’s Bags – Return & Refund Policy

We want you to love your purchase. If for any reason you’re not completely satisfied with your ONETEES bag, we’re here to help!

1. Return Eligibility

You may return eligible items within 14 days of receiving your order.
To qualify for a return, items must be:
- Unused and in original condition
- In original packaging with tags attached
- Free from signs of wear, damage, or alterations

Note: Sale items, customized bags, and gift cards are non-refundable unless defective.

2. How to Initiate a Return

To start your return, please email us at [email protected] with:

Your order number
A brief reason for the return
Photos (if the item is damaged or defective)

We will respond within 1–2 business days with return instructions.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong product.
We recommend using a trackable shipping method. ONETEES is not responsible for lost return shipments.

4. Refunds

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping charges (if any) are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.

6. Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 5 days of delivery. We’ll resolve the issue with a replacement or full refund at no additional cost.

Return and Refund Policy