Help Center – ONETEES Women’s Bags

Welcome to the ONETEES Help Center! We’re here to support you every step of the way — from placing an order to receiving your new favorite bag. Below you’ll find answers to common questions and resources to help you quickly.

🛍️ Ordering

Q: How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. You’ll receive a confirmation email after successful payment.

Q: Can I change or cancel my order?
Please contact us at [email protected] within 6 hours of placing your order. Once shipped, changes/cancellations cannot be made.

🚚 Shipping

Q: What are your shipping options?
We offer standard, expedited, and international shipping. Rates and delivery times are shown at checkout.

Q: How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also contact [email protected] for assistance.

🔁 Returns & Refunds

Q: What is your return policy?
Returns are accepted within 14 days of delivery for unused items in original condition. Start your return at [email protected].

Q: How long does a refund take?
Refunds are processed within 5–10 business days after we receive your return.

💳 Payments

Q: What payment methods are accepted?
We accept Visa, Mastercard, PayPal, and Apple/Google Pay. All payments are secure and encrypted.