Frequently Asked Questions (FAQs) – ONETEES Women’s Bags

1. What types of bags does ONETEES offer?

We specialize in stylish and functional women’s bags, including tote bags, shoulder bags, crossbody bags, and handmade purses – all designed with quality and elegance in mind.

2. How can I place an order?

Simply browse our website, add your favorite items to your cart, and follow the checkout process. If you need help, feel free to email us at [email protected].

3. What payment methods do you accept?

We accept major payment methods including:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay / Google Pay (where supported)

4. Do you offer international shipping?

Yes! ONETEES ships worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

5. How long will it take to receive my order?

• Standard Shipping: 5–10 business days
• Express Shipping: 2–5 business days
• International Orders: 7–21 business days (depending on country)

6. Can I track my order?

Yes. Once your order ships, you will receive an email with a tracking number to follow your package’s journey.

7. What is your return policy?

You can return your item within 14 days of receiving it if it is unused and in its original condition. Please refer to our Return & Refund Policy for full details.

8. What should I do if my item is damaged or incorrect?

We’re sorry! Please contact us at [email protected] within 5 days of receiving your order with your order number and photos of the issue. We’ll resolve it quickly.

9. Do you offer gift wrapping or custom notes?

Yes, gift wrapping and personalized messages are available at checkout for an additional fee.

10. How can I contact customer service?

Email us anytime at [email protected]. We typically respond within 24 hours on business days.